.Career Area:Supply Chain and LogisticsJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.About the RoleSupports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change, make sure requests can be successfully received by the order system.What You Will DoSupervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.Auditing order change requests from customers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective.Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc. Aligned customers order with Sales production plan to achieve the monthly goal.Primary contact with other departments to manage sales and customer priorities.What You Have – Skills and ExperiencesIn this role, you will have the opportunity to contribute your unique skills and experiences. Below are some of the most critical skills.Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply globalperspectives appropriately in a wide range of situations.Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
