**Position**:
Desktop Support Analyst II
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
**What You'll Be Doing**:
- Track, record and respond to moderate to highly complex requests for IT technical support from our Executive staff as well as other users. Technical support will include workstation hardware, software and peripherals.
- Assist Level 1 and 2 analysts with troubleshooting issues.
- Collaborate troubleshooting of highly complex issues with 3rd level support teams.
- Local support for Microsoft Teams room, and other A\V systems
- Provide on-site support to our Executive staff for off-site meetings.
- Document procedures and processes.
- Function as department head during manager's absence.
- Support hardware lifecycle management of end user devices including deployment, maintenance, and retirement.
- Collaborate with hardware vendors to facilitate delivery and return of hardware assets.
**What We Are Looking For**:
- Typically requires a 4-year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Excellent verbal and written communications skills; must be fluent in English & Spanish.
- Experience with Desktop Support, A/V support and Asset Management.
- ServiceNow experience preferred.
- Microsoft 365 experience / Cloud Software experience.
- Various hardware and software skills.
**Work Arrangement**:
- Fully In Office: Monday-Friday. Overtime work as needed.
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- Growth Opportunities, and more!
LI-AM2
**Annual Hiring Range/Hourly Rate**:
$28,333.33 - $42,495.83 MXN Monthly
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Information Technology
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)