Desktop Support Consultant

Working Title:Desktop Support Consultant
Classification Title:Information Technology Consultant - Career
Posting Details
Priority Application Date (Posting will remain open until filled):Thursday, August 8th @ 11:55pm PST
Hiring Preference
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary
The Desktop Support Consultant provides technology consulting to campus customers in hardware and software support. This includes problem diagnosis, research, and resolutions as well as installation, repair, and configuration. Documentation of problems and solutions is also required to support the effective use of technology by faculty, staff, and students across the entire campus. The position also provides support for university owned workstations, laptops, printers, peripherals, and smartphones as well as related productivity and/or repair tools.
FLSA:Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range:$6,500 per month - $7,500 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,912 per month - $12,124 per month
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Salary Grade/Range:?2
Recruitment Type:Regular (Probationary)
Time Base:Full-Time
Pay Plan:12 months
Work Hours:Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html .
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT?
Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: www.csus.edu/irt
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Required Qualifications
Education/Experience
Bachelor's degree in a relevant field such as Computer Science, Information Systems, Educational Technology, Communications, or related fields, or equivalent experience.
Demonstrated experience and commitment to providing excellent service to diverse population.
Demonstrated experience taking complex information or research and presenting it in a structured, user-centered fashion.
Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines.
Experience assessing user needs and providing appropriate support.
Knowledge, Skills, Abilities
Demonstrated ability to work independently on desktop support, user consulting, ability to research and solve a wide range of problems, develop practical and thorough solutions, work with outside vendors and manufacturers, and use effective communication and listening skills.
Demonstrate the ability to assess user information technology needs and provide appropriate support including in the areas of desktop computing, hardware and software, problem diagnosis, research and resolution, system automations and scripting.
Serve as functional and technical resource, and source of knowledge for first level support teams in ensuring continuity of service for the university community across multiple modalities, while ensuring high-quality customer experience.
Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Conditions of Employment
Ability to pass background check

Preferred Qualifications
2 - 5 Years of recent experience in Information Technology Desktop Support.
2 - 5 Years Information Technology experience within higher education.
1 - 2 Years of recent experience with software deployment/patch management tools (Dell Case, JAMF Casper, Ghost, Altiris, Munki, SCCM)
1 - 3 Years of recent Mac OS X support experience.
1 - 3 Years of recent Windows support experience
1 - 3 Years of Technology Committee work
Certificates : Dell Repair Certification, Apple Certified Macintosh Technician, CompTIA A+

Documents Needed to Apply
Resume
Cover Letter

Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
"As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement." As the regional hub of higher education, Sacramento State is dedicated tolearning and student success;teaching, research, scholarship and creative activity;justice, diversity, equity and inclusion;resource development and sustainability;dedicated community engagement, andwellness and safety.
As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html .
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by ****** .
Under the Clery Act, this positionmaybe designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.