Desktop Support Senior Associate-Portuguese

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.
Position: Help Desk Senior Associate - Full Time
Location: Remote
Requirements: Availability to work 45 hours per weekAdvanced Portuguese, Intermediate/advanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceWe Offer: Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus12 days of vacations50% Vacation bonus5 personal days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyActivities: General L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
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