Job Description - Desktop Support Senior Technician - Bilingual (03WGS)
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Senior Technician working onsite in Mexico City, Mexico you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you'll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you'll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening and customer interaction skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.
You'll report to the Desktop Support Director . You'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.
During a Typical Day, You'll · Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
· Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
· Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
· Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues
What You Bring to the Role · IT related bachelor's degree or equivalent experience in IT
· 5 years BPO industry experience
· Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
· Passionate and motivated to help others with your customer focused mindset and positive attitude
· Work well independently and in a team setting
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
· Adaptability and willing to work rotating shifts including nights and weekends
What You Can Expect · Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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