Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Senior Technicianworking onsite in Mexico City, Mexicoyou'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you'll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily.In doing so, you'll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information.Your great listening and customer interaction skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.You'll report to the Desktop Support DirectorYou'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.During a Typical Day, You'llProactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledgeProvide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as requiredComfortable solving and prioritizing ticketed requests based on status, updates and escalationsEvaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issuesWhat You Bring to the RoleIT related bachelor's degree or equivalent experience in IT5 years BPO industry experienceExperienced IT knowledge, PowerShell scripting, and desktop support hardware and software navigation on various Windows operating systems and troubleshooting TCP / IP network skillsPassionate and motivated to help others with your customer focused mindset and positive attitudeWork well independently and in a team settingHas the desire to gain knowledge, experience, and certification in the operating systems and technologies currently usedAdaptability and willing to work rotating shifts including nights and weekendsWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit for more information.#J-18808-Ljbffr