**Responsibilities**Performing your technical tasks, including:- providing support for Tier 1 and Tier 2 support tickets- managing client data backups- entry-level system administration tasks- trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues- solving Office365 issues including password resets, new user creation, license assignment, software installs and other issues- supporting other technical assignments as required for client projects and implementations- Performing your documentation tasks, including:- Working with our supporting vendors (both software and hardware) to escalate and resolve issues- Supporting our end user help desk team as necessary when tickets are escalated to you- Training client team members as required (for either onboarding or other situations)- Good knowledge of desktop and laptop support (Windows and MAC)- Possess excellent general business knowledge to complete assigned tasks- Excellent written and verbal English communication skills- Excellent customer service skills- Superior analytical, organizational and troubleshooting/ problem solving skills- Ability to confidently and competently complete tasks with deadlines- Ability to work and be available during 8:00 A.M. - 5:00 P.M PST Los Angeles Timezone. shift (you will work 5 hours with a 15 minute break)- Availability to work after hours and weekends (infrequent & compensated)- Strong knowledge of Windows 7-10- Strong knowledge of the MS Office suite- Tier 2+ level networking skills (VLANs, DHCP, DNS)- Understanding of domains, user profiles and how they work (Tier 2 level)- Understanding of Office 365- Understand Active Directory (Domain Controllers)- Knowledge of VoIP- Strong analytical skills- A minimum of 2 years of recent experience troubleshooting various technology and user situations- Self-motivated with a positive mindset and high level of enthusiasm- Responsible and dedicated to the quality of work performed- High attention to detail while dealing with a continuous flow of new and existing issues- Ability to switch between tasks with mínimal disruptions to support needs of the business- Ability to relay technical information clearly and simply to non-technical peoplePay: $22.00 - $25.00 per hour**Education**:- High school or equivalent (preferred)**Experience**:- in Remote Troubleshooting (preferred)**Language**:- English (required)