Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
The Desktop Support Specialist provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support.
**Key Responsibilities**:
- Diagnose and resolve complex hardware problems
- Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
- Perform complex data backup and data recovery
- Resolve difficult problems and issues that may occur during or after installation
- Collect data from the database or tracking software. Create queries and design reports using the designated tools
- Enter ticket, request, or incident information into the approved database or tracking software
- Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner
**Education**:
- 4 year Bachelors Degree (preferred)
**Experience**:
- 0-2 years experience (preferred)
**Supervisory Responsibilities**:
- This job does not have supervisory duties.
**Education & Experience (in lieu)**:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.**
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