Desktop Support Technician

.**POSITION: END USER SUPPORT ON SITE.**:- **DESKTOP SUPPORT ENGINEER L1**:- **LOCATION: RICHLAND CENTER, WI 53581**:- **MUST BE WILLING TO WORK AS AN INDEPENDENT CONTRACTOR.**:- **EXPERIENCE: 2+ YEARS EXPERIENCE IS MUST.****Base Skill Set**- Experience in troubleshooting and problem resolution for all EUC devices and basic network devices- Experience in:- Troubleshooting and break/fix of End User Computing hardware and software- Coordinate with third-party vendors to resolve hardware problems, as required- Installing and test replacement spare parts- Performing PC imaging- Create SOPs- Performing hardware (shell swaps) in response to non- functional and damaged machines- Knowledge of Active Directory- 1+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.- Excellent customer service and communication skills including providing VIP support.- Experience supporting Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365 Support- Support of mobile devices and video conferencing units