We are proud to be an award-winning organisation that has the gold standard in international volunteering and internships. Through energy, excellence, and empowerment we strive to create safe, stress-free, and meaningful experiences for our participants.Our plans for the future are big. We believe that meaningful travel provides a defining experience for young people as they move from adolescence into adulthood, and we know that the work we do transforms communities.We have an exciting opportunity for a capable, personable, and organized Destination Expert. This role involves interacting with customers based all over the world mainly in USA, Canada, UK, and Europe.A great listener, accurate written skills along with excellent verbal communication are a must to be successful in this role. Customer service is a major part of this role. You can play a large part in shaping the volunteers' experience. By being enthusiastic, efficient and supportive, you will assist the volunteers' integration into the country and the projects they work on.**Key Responsibilities and Accountabilities**:- The Destination Expert is to be a 'frontline' liaison with volunteers.- Develop relationships with volunteers and their families by being knowledgeable and authentic. You will build trust and instil confidence to shape their experience with Projects Abroad.- You will be the point of reference to ensure all communications between the volunteers and the company are carried out on time in an accurate, friendly and timely manner.- Manage all the administrative task related to their project including visa instructions, accommodation and project arrangements, documents required, etc.- Answer incoming calls and queries via emai and telephone.- Create a detailed profile of each volunteer, finding out their likes and dislikes, qualifications, skills and abilities and keep a record of this.**Essential Experience and Skills**:- Fluent in written and conversational English- Customer service background.- Excellent interpersonal skills.**Salary**: $18,000.00 - $20,000.00 per monthApplication Question(s):- Do you speak English fluently and comprehensively at an advanced conversational level?- Do you enjoy working remotely and in the office?- Are you able to demonstrate the following characteristics:- Enthusiasm- Charisma- ProfessionalismWork Location: Hybrid remote in 45638, Guadalajara, Jal.