.Los Cabos, MEX Onsite Permanent Full Time 48 130635Take the next step in your career and join our Destination Team as a **Team Leader.
**Each day presents an opportunity for you to inspire your international team, manager and colleagues whilst creating unforgettable experiences for our guests.If you have the **right to work in Mexico** and speak English plus ideally another European language, then keep on reading!
**ABOUT OUR OFFER**:- We provide you with an attractive compensation package which includes your salary and bonus scheme.- 16 days of holiday after the first year worked, 2 additional days (Birthday and Happy Day).- A company iPad & uniform are standard.- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.- We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
**ABOUT THE JOB**:- Lead and empower a team to create special moments for guests and build strong connections.- Proactively resolve issues and support the team in handling high-profile cases with calm and empathy.
Lead by example, turning challenges into opportunities and driving performance to exceed targets.- Work with our operational teams especially our airport team to give our guests the best first impression and a seamless transfer experience, whilst finding new and unique ways to enhance any sales opportunities.- Navigate the team through changes and difficult situations, ensuring excellent service while adhering to company guidelines and maintaining high-quality standards.- Monitor team performance and wellbeing, celebrate successes, and use feedback to drive growth.
Support development by identifying training needs and opportunities for skill enhancement.
**ABOUT YOU**:- Passionate about making our guests happy and going above and beyond to guide and support the team in delivering exceptional service and creating unforgettable experiences for guests.- Highly motivated, target-driven person with a positive mindset towards achieving results.
Care about guests and guide the team in matching their needs with products, ensuring the best possible experience.- Quick learner who masters the technology and tools essential for the role, excelling at delivering training to ensure the team is well-informed and skilled.- Effective communicator who values diverse input, fosters a positive work culture, and inspires high performance while focusing on team growth, empowerment and wellbeing.- Naturally motivates and guides the team, leading by example and tackling challenges with confidence.- Fully conversational in English, with any additional languages being helpful