Dev Tech Lead Analyst Contact Center Apps

Detalles de la oferta

**Responsibilities**:

- Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
- Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
- Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
- Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
- Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
- Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary

**Qualifications**:

- 6-10 years of relevant experience in Apps Development or systems analysis role
- Experience in managing and implementing successful projects
- Subject Matter Expert (SME) in at least one area of Applications Development
- Ability to adjust priorities quickly as circumstances dictate
- Demonstrated leadership and project management skills
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiência: en gestión y administración de equipos de desarrollo, aplicaciones de IVR.

Conocimiento preferente VXML lenguaje de IVR.

Desarrollo de aplicaciones java, infraestructura.

Aplicaciones de servidores ibm, desarrollo de aplicaciones web.

Conocimiento de ambientes y aplicaciones de contact center.

Inglés conversacional.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

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