**About AstraZeneca**:**AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies.**:**At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.**:**The main responsibilities of the role are to**:- ** Ensure optimum performance and stability for multiple systems for the Manufacturing Systems capability for AstraZeneca Operations**:- ** Achieve target KPIs like SLA, TTR and work out strategies to be able to meet the organizational demands**:- ** Manage a Global team of support analysts and their deliveries in a well-controlled manner**:- ** Run service introductions for any new service that gets added into support scope**:- ** Engage in continuous improvements projects like infra refresh and own the impact analysis and implementation**:- ** Regularly interact with System Owners/business users to identify pain points, areas of improvement and to mint innovative solutions to address the pain areas**:- ** Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements**:- ** Collaborate and connect effectively with global counterparts to deliver effective service**:- ** Engage in new hiring when new demands arise**:**Essential Experience: (Must have skills)**:- ** Hands-on with PAS-X added more values and advantages**:- ** Should have minimum 5 years of experience in managing a Global team across regions**:- ** Strong in people management and processes like goals & performance management**:- ** Should have experience in ITIL processes like incident, change and problem management**:- ** Should have 24/7 support experience for critical systems**:- ** Should be able to work collaboratively and efficiently with multiple teams in multiple geographies.**:- ** "End User First" mindset to understand business needs and flexibility to adopt to business demands**:**Supplementary Experience: (Useful additional skills)**:- ** Familiarity with life sciences (Pharma) domain concepts, workflow and terminology**:- ** ITIL certification**:- ** Good understanding of PAS -X or any other MES/Historian systems**:- ** Experience handling GxP systems and knowledge on Pharma IT quality process**: