.**Country**:Mexico**Location**:LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoCarrier's Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher quality marketing technology experiences throughout the enterprise. Our Digital Revenue Accelerator team within the DSS COE oversees all of Carrier's global investment through the COE in the areas of Commerce, MarTech, and SaaS. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier's position as a leader in the digital commerce space for Industrial and Manufacturing organizations.The Digital Business Analyst is responsible for directing the development of Commerce, MarTech, and SaaS products from initial design to market release. This person will work closely with Product Owners and Scrum Masters to support agile delivery, build project plans and clarify requirements with Carrier leadership and key stakeholders. This person will provide input and help define the long-term strategy as Carrier continues to expand its digital commerce footprint and continue to be a thought leader in the Industrial and Manufacturing segment.Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier's Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company's direction.**Primary Responsibilities**- Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.- Analyze and document any derivation, workflow and enrichment required for the project / solution.- Lead requirements gathering and advise on scope and options for continuous operational improvement.- Build knowledge of business processes with an expectation for facilitating continuous improvement.- Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.- Communicate issues impacting daily operations to the business team and provide updates on resolution.- Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.- Lead change management activities such as "train the trainer' sessions and knowledge transfer for IT support teams.**Key Skills**- Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Shopify, Zuora, Bynder, InRiver, Salesforce Commerce Cloud, SDL Tridion, and SAP Hybris.- Experience working on global, multi-year initiatives with cross-functional teams.- Self-starter with the ability to work independently and manage multiple projects simultaneously.- Knowledge of best practices across Commerce, MarTech, and SaaS