.Country: MexicoLocation: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole: Digital Business AnalystLocation: Santa Catarina, Nuevo LeónFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.
From the beginning, we've led in inventing new technologies and entirely new industries.
Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the roleThe Digital Business Analyst is responsible for directing the development of Commerce, MarTech, and SaaS products from initial design to market release.
This person will work closely with Product Owners and Scrum Masters to support agile delivery, build project plans, and clarify requirements with Carrier leadership and key stakeholders.
This person will provide input and help define the long-term strategy as Carrier continues to expand its digital commerce footprint and continue to be a thought leader in the Industrial and Manufacturing segment.Key Responsibilities:Supporting digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing, and subscription management tools.Analyzing and documenting any derivation, workflow, and enrichment required for the project/solution.Leading requirements gathering and advising on scope and options for continuous operational improvement.Building knowledge of business processes with an expectation for facilitating continuous improvement.Collaborating with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.Communicating issues impacting daily operations to the business team and providing updates on resolution.Running critical agile ceremonies such as scrum calls, backlog refinements, and sprint reviews.Leading change management activities such as "train the trainer" sessions and knowledge transfer for IT support teams.RequirementsWe are looking for people who are communicative, analytical, and problem-solving.
If this is you, get in touch.As a minimum, you must have:Bachelor's degree, Master's degree, and/or similar secondary degree.4+ years of professional supporting enterprise-level engineering teams.4+ years of experience working with Shopify, Zuora, Bynder, InRiver, Salesforce Commerce Cloud, SDL Tridion, and SAP Hybris or similar platform solutions.Knowledge of best practices across Commerce, MarTech, and SaaS.4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.Strong Microsoft PowerPoint and Microsoft Excel skills.Experience working with multicultural, multilingual, and multiple time zone global environments