.Digital Chat AssistAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!Join our team!
This role has great influence on customer satisfaction.
Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products.
This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry.
Provide service in a professional and courteous manner.About the RoleIn this opportunity as a Digital Chat Assist, you will:Log and classify all calls and requests for assistance in the call tracking database.Respond to customers' inquiries relating to technical issues with software, online, or electronic products.Filter and escalate inquiries as appropriate.Manage the resolution process for customers relating to data and applications.Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call.About YouYou're a fit for this role if your background includes:Bachelor's degree or equivalent work experience.Fluent English is a must.+2 years of previous experience in customer service or a similar role is a plus.Ability to work in a fast-paced environment and manage multiple chat conversations simultaneously.Capacity to solve problems and make effective decisions.Customer-oriented and focused on providing a positive experience.Basic knowledge of online chat tools and ticket tracking systems.To apply, please upload your updated resume in English.Location: CDMXWhat's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).Wellbeing: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer daysannually.Purpose-Driven Work: We help our customers pursue justice, truth, and transparency.Do you want to be part of a team helping re-invent the way knowledge professionals work?
Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals