Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Works with RIA Digital Team to manage up on customer accounts with outstanding balances from Digital Orders
**Responsibilities**
- Manages billing of unpaid digital orders
- advising them of returned items.
- Responsible for verifying the customer information and offering payment options.
- up on the recovery of funds and reactivation of Customer profiles.
- Answer incoming calls, resolve customer inquiries, create and provide payment receipts to customers when requested.
- Other
- Data entry.
- Deliver a consistent and professional level of service at all times.
- Achieve recovery targets and call quality objectives.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Input customer related data accurately and efficiently.
- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
- Manage difficult customers while remaining polite, tactful, honest, and firm.
- Decide on the correct action when negotiating payments.
- Have the ability to relate to people from a variety of different backgrounds.
**Qualifications**
- College Degree preferred.
- Fluency in English and Spanish preferred.
- Strong communication skills.
- Must be detail oriented, with the ability to work independently.
- Knowledge of Excel and Microsoft Office.
- Accounting/Finance/Banking Background preferred.
Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Job ID 300000176487332
