We´re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an outstanding individual to work supporting one of our clients as an IT Engineer
Objectives of this roleAdhere to the following processes as per the defined SLAs or KPIs.
Event detection, Categorization, responding, and closure.Service Request Handling.IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.Access Request handling.Delivery Assurance: Enforce defined support and quality processes as per the floor management guidelines, Run books and SOPs.Delivery Excellence: Focus on enabling quality deliverables and improving customer happiness.Contribution to the knowledge management process by updating/crafting the knowledge articles.Contribute to and participate proactively in knowledge-sharing sessions.Act as a buddy for new hires.Mandatory Skills:Advanced Portuguese
1+ years like bilingual Service desk or Tech Support
Knowledge using a ticketing systemWhy Cognizant?
Improve your career in one of the largest and fastest-growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have highly competitive benefits and salary packages.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and building a better future by helping your minds and the environment.
We invest in people and their well-being.
We build conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe that our culture makes us stronger!
Join us now!
#Be-Cognizant #Intuition-Engineered
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