.```htmlJob Title:Digital Operations Process Manager - LATAMLocation:Remote (PST Time Zones)Salary Range:up to 2500 USDWork Schedule:Monday - Friday / 09:00 AM to 04:00 PM (PST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.About the Company:Sagan represents a forward-thinking digital media company dedicated to optimizing operations and enhancing digital workflows. The company focuses on delivering innovative solutions that streamline processes, ensuring efficiency and high-quality service delivery.Position Overview:The Operations Process Manager is responsible for streamlining and optimizing the company's operations across various departments. This role involves designing and documenting processes that improve efficiency, particularly in client onboarding, form management, and internal workflows. The manager will collaborate closely with different teams to identify areas for improvement, implement new processes, and ensure these processes are adhered to and refined over time.Key Responsibilities:Process Design & Documentation: Develop, document, and standardize efficient processes for client onboarding, form management, and internal workflows. Create and maintain detailed SOPs and process maps to ensure consistency across the organization.Collaboration: Work with cross-functional teams (sales, marketing, support, product) to identify inefficiencies and develop solutions. Facilitate workshops to align processes with team needs and company goals.Implementation & Monitoring: Oversee the integration of new processes into workflows, ensuring team members are trained and processes are followed. Continuously monitor adherence, gather feedback, and refine for efficiency.Tool & Automation Management: Utilize project management software, spreadsheets, CRM systems, and task management tools to support process management. Implement workflow automation tools like Zapier & Make to streamline tasks.Performance Tracking & Reporting: Establish and track KPIs to measure process effectiveness. Provide regular reports to senior management with recommendations for optimization.Training & Support: Develop training materials and sessions to ensure process adherence. Offer ongoing support and troubleshooting as needed.Qualifications:Technical Skills: Advanced proficiency in Excel, Google Suite, CRM systems (e.G., Salesforce, HubSpot), task management software (e.G., Asana, Trello), and workflow automation tools (e.G., Zapier, Make). Using mind map software and having a framework you use to design and create processes