.**Responsibilities**:- Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much more- Partner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutions- Lead experience strategy teams to invent and execute breakthrough solutions- Manage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solve- Manage multiple work streams around the world with varying timelines and complexity with authority and passion- Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers- Uncover rich insights from net promoter score data, digital analytics, first/second and third party research that can fuel remarkable solutions- Work with internal analytics partners to track the performance of the team's solutions and use that data to inform the next iteration- Partner with head of the business to set the short term and long term design strategy- Co-develop high-level briefs that drive large-scale projects and support the Strategy Leads in the development of smaller initiative briefs- Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways- Support the Managing Directors in the overall growth and development of the business capability across the company- Be a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customers- Manage the career development of cross-discipline resources and be a motivating and inspiring force in the company that gets the best performance out of people**Qualifications**:- 6-10 years of experience- Banking or financial services experience- Business management mindset, with proven track record of results- Subject matter expert in the field of customer experience strategy with extensive experience collaborating with design, production, media and development teams**Education**:- Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Proven track record of successfully developing and launching products in complex environments- Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders- Experience with Agile development methodologies and a deep understanding of project management principles. Preferably CSPO certification- Familiar with software development platforms such as Jira, Confluence and Figma