Digital Products Technical Support Expert

The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.

**Your Mission**:

- Track customer and internal support requests
- Document problems encountered and provided solutions
- Develop and maintain a knowledge base
- Monitor and respect deadlines in processing requests
- Compile data to produce reports that will provide KPIs about support quality and effectiveness
- Maintain, master and improve support tools
- Help carry out system tests before delivering the production or correction to the customer

**Your Profile**:
**Essential Requirements**:

- Strong communication skills to foster trust-based relationships with customers
- Ability to listen, comprehend, and demonstrate patience
- Excellent proficiency in spoken and written English
- Mastery of Windows Server operating system

**Preferred Assets**:

- Familiarity with cloud computing
- Proficiency Spanish and English
- French is a plus
- Knowledge of network architecture
- Understanding of databases and SQL
- Familiarity with the Linux operating system

**Contract Type**:
**Permanent**:
**Country**:
**MEXICO**:
**Location**:
**Guadalajara**: