Digital Products Technical Support Expert

The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.
**Your Mission**:- Track customer and internal support requests- Document problems encountered and provided solutions- Develop and maintain a knowledge base- Monitor and respect deadlines in processing requests- Compile data to produce reports that will provide KPIs about support quality and effectiveness- Maintain, master and improve support tools- Help carry out system tests before delivering the production or correction to the customer**Your Profile**:**Essential Requirements**:- Strong communication skills to foster trust-based relationships with customers- Ability to listen, comprehend, and demonstrate patience- Excellent proficiency in spoken and written English- Mastery of Windows Server operating system**Preferred Assets**:- Familiarity with cloud computing- Proficiency Spanish and English- French is a plus- Knowledge of network architecture- Understanding of databases and SQL- Familiarity with the Linux operating system**Contract Type**:**Permanent**:**Country**:**MEXICO**:**Location**:**Guadalajara**: