**Sonata Software Overview**
Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.
**Job Title: Support Engineer**
**Location: Guadalaraja, Mexico**
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**This opportunity is not available for visa sponsorship.**
**Required Qualifications**
- Knowledge with Azure IOT and how it works with associated Azure services.
- Hands on provisioning device, provisioning and monitoring an IoT hub
- Knowledge of communication methods, Tokens between Hubs and devices etc
- Knowledge on Microsoft IoT solutions, networking, device topology
- Knowledge of IoT concepts, protocols, architecture, workflows
- Familiarity with IoT platforms, cloud services, and networking technologies.
- Familiarity with machine learning algorithms, model development, and deployment.
- Knowledge of coding into C, C++ and Python will be an added advantage and
- Knowledge of IoT SDK's and troubleshooting skills
- Azure, AWS cloud development experience
- Experience in Artificial Intelligence is desirable
- Configure/manage two-way connectivity between Azure and IoT devices
- Handle security / access issues/ Token authentication errors/ create & maintain Person Group
- Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management
- Knowledge to create and manage AKS clusters, quotas, service &subscription limits
IoT Hub and DPS service security(TLS) certificate create/renewal
- Analyze system logs, perform root cause analysis, and resolve issues related to hardware, software, network connectivity, and data transmission in IoT systems.
- Conduct regular system maintenance tasks, such as software updates, patches, and firmware upgrades, to ensure the stability and security of IoT systems.
- Effective communication and interpersonal skills to interact with customers and cross-functional teams.
- Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management
- Knowledge to create and manage AKS clusters, quotas, service &subscription limits
IoT Hub and DPS service security(TLS) certificate create/renewal
**Why join Sonata Software?**
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.