.Digital Solutions SpecialistApplyLocations: Mexico CityTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: R0642586Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.Are you ready to make your next career move to join our team as our Digital Solutions Specialist in Mexico City?As our next Digital Solutions Specialist, you will be the primary support person and subject matter expert for digital solutions.Responsibilities include, but are not limited to:Operative activities:Support Maintenance sales team on the digital services with technical guidance.Responsible for the digital issue resolution end to end process.Accountable that the issues from customers and field are solved as defined in SLA.Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.).Coordinate local actions needed for troubleshooting.Create knowledge articles about issues and distribute them to local and global as needed.Act as first point of escalation for issues when new solutions are deployed in frontline.Proactively check that support tickets escalated from/to IT are followed and required actions done.Customer onboarding:Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training.If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services.Ensure that customer site and administrator users are correctly created and maintained.Be specialist of solution configurations and commissioning:Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance).Support NEB-SEB handover process for the digital services.Competence development activities:Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.Identify the need for training together with L&D, help with relevant training material.Train The Trainers to ramp up the local field competencies related to commissioning and testing.Communicate and train new services and solution updates based on product releases.Create excitement of the digital services in the sales and operations in co-operation with Offering management.Digital community activities:Actively participate in Digital Champions network and other APF network communities.Support and perform tests when required from Global team to improve digital services.Provide data for global teams related to local conditions (e.G