Lead, planning, market requirement definition, localization and implementation of tools, platforms and processes to differentiate our brands in Customer Experience and win in digital transformation in the market.**Responsibilities**:- Project manager for asigned lines of business- Develop strategy and roadmap for future years- Establish MVP and market requirements- Lead implementation for platforms, tools and processes to win in CX and digital transformation in market- Work x-functionally with all global, local functions, dealer network, third party entities and vendors to drive, understanding, engagement and on time flawless implementation of key initiatives**Knowledge and Skills**- Innovation management- Digital transformation- Project management- Strategic planning- System / process driven approach- Using problem resolution tools- Data analytics- Statistics- Process design**Experience**- 4+ years experience- X functional experience- Operations / Sales & MKt / IT / Customer care / Quality / Engineering / Connected services- MS/ MBA (Desired)- English proficiency**Additional Job Description**Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.**About GM**Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.