Direct Channel SpecialistApply
Locations: Mexico - Cancun
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R-00020769
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:MISION
A DCS is the main point of contact between the client and ROIBACK. Their main task is to increase the number of sales of each of the clients in the portfolio they manage, through the optimisation of the online marketing of each direct channel and advising on new trends in online marketing, competitiveness and profitability. The level of service given to the client is very important, in terms of trying to manage the issues that arise quickly and accurately with respect to the service agreed upon with ROIBACK.
POSITION
The DCS will be responsible for managing the accounts of the clients assigned to them. The main functions to be covered are:
Help define targets.Continuously monitor that the targets for sales and quality of service agreed with the client are met.Identify the level of account optimisation in the online marketing of your product periodically; define and execute an action plan that maximizes revenues through the direct channel and report the status of the targets.Advise and develop the trends of online marketing (promotional campaigns and email marketing, investment in SEM, members etc.) in each of the accounts in order to maximize the ROI of all marketing actions.Advise on pricing and revenue management improvement plans for the direct channel.Implement the new value-added products that ROIBACK offers its customers.Meet the client's needs regarding changes in the marketing of their product and coordinate and follow up with the departments that are responsible for resolving the rest of the requests.Increase the level of loyalty: Maintain contact with people responsible for the client's account through periodic calls and on-site visits and continuously assess progress and their needs.PROFILE
WHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?
Analytical & Rigorous: Careful analysis of the control KPIs of the tracking reports (sales, traffic, change, markets, etc) in order to detect trends and their causes. Getting to know in detail the type of product / hotel with which one works, so that the proposed actions for their direct channel have the greatest impact on the sales.Commercial & Proactive: Maintaining a commercial mentality when it comes to the customer's needs. Flexibility when organising daily work and be able to prioritise the most profitable actions. Being proactive in order to offer solutions to the client.Interested in Being an Expert: Having an interest in the trends of the direct channel sector, competition and destination. Ever-increasing knowledge of online marketing tools and techniques. Expert in ROIBACK tools and products; with the ability to teach clients their uses and techniques.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.About UsESG (Environment, Sustainability, Governance)Now more than ever, ESG is critical to our business, and we don't just talk about it, we put our words into action.
We've joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.
We've been certified as carbon neutral for four years on the row.
We're committed to protecting the environment in all the places we work.
We support the economic and social development of our regions through our Corporate Volunteering Programme.
We respect human rights and work hard to make sure we don't commit any violations.
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