HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
MISION
WHAT IS THE TASK OF A DCS?
A DCS is the main point of contact between the client and ROIBACK. Their main task is to increase the number of sales of each of the clients in
the portfolio they manage, through the optimisation of the online marketing of each direct channel and advising on new trends in online marketing,
competitiveness and profitability. The level of service given to the client is very important, in terms of trying to manage the issues that arise quickly and
accurately with respect to the service agreed upon with ROIBACK.
POSITION
WHAT ARE THE FUNCTIONS OF A DCS?
The DCS will be responsible for managing the accounts of the clients assigned to them. The main functions to be covered are:
- Help define targets.
- Continuously monitoring that the targets for sales and quality of service agreed with the client are met.
- Identifying the level of account optimisation in the online marketing of your product periodically; defining and executing an action plan that
maximizes revenues through the direct channel and reporting the status of the targets.
of the accounts in order to maximize the ROI of all marketing actions.
- Advising on pricing and revenue management improvement plans for the direct channel.
- Implementing the new value-added products that ROIBACK offers its customers.
- Meeting the client's needs regarding changes in the marketing of their product and coordinating and following up with the
departments that are responsible for resolving the rest of the requests.
- Increasing the level of loyalty: Maintaining contact with people responsible for the client's account through periodic
calls and on-site visits and continuously assessing progress and their needs.
PROFILE
WHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?
Analytical & Rigorous
- Careful analysis of the control KPIs of the tracking reports (sales, traffic, change, markets, etc) in order to
detect trends and their causes.
- Getting to know in detail the type of product / hotel with which one works, so that the proposed actions
for their direct channel have the greatest impact on the sales.
Commercial & Proactive
- Maintaining a commercial mentality when it comes to the customer's needs.
- Flexibility when organising daily work and be able to prioritise the most profitable actions.
- Being proactive in order to offer solutions to the client.
Interested in Being an Expert
- Having an interest in the trends of the direct channel sector, competition and destination.
- Ever-increasing knowledge of online marketing tools and techniques.
- Expert in ROIBACK tools and products; with the ability to teach clients their uses and techniques.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.