**Job Number** 23195913**Job Category** Food and Beverage & Culinary**Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all beverage operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.**CORE WORK ACTIVITIES****Managing Beverage Operations and Driving Revenue**- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.- Ensures staff understands local, state and Federal liquor laws.- Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.- Implements new concepts and promotions for the restaurant outlets and bar/Lounge.- Benchmarks the competition and is aware of competitive promotions and strategies.- Ensures all employees understand and comply with loss prevention policies to prevent accidents and control costs.- Participates in the development of department's capital expenditure goals and manages projects as needed.**Leading Food and Beverage Team**- Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.- Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.- Ensures employees are treated fairly and equitably.**Ensuring Exceptional Customer Service**- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.- Observes service behaviors of employees and provides feedback to individuals and or managers.- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.**Conducting Human Resource Activities**- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.- Uses all available on the job training tools for employees.- Administers the performance appraisal process for direct report managers.- Brings issues to the attention of Human Resources as necessary.- Ensures property policies are administered fairly and consistently.- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.- Ensures self and direct report managers attend appropriate core training classes.- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm
