.**Job Number** 23195913**Job Category** Food and Beverage & Culinary**Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all beverage operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.**CORE WORK ACTIVITIES****Managing Beverage Operations and Driving Revenue**- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.- Ensures staff understands local, state and Federal liquor laws.- Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.- Implements new concepts and promotions for the restaurant outlets and bar/Lounge.- Benchmarks the competition and is aware of competitive promotions and strategies.- Ensures all employees understand and comply with loss prevention policies to prevent accidents and control costs.- Participates in the development of department's capital expenditure goals and manages projects as needed.**Leading Food and Beverage Team**- Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.- Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.- Ensures employees are treated fairly and equitably.**Ensuring Exceptional Customer Service**- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
