.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for bolder impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLEWe are seven years into our journey and are excited to be evolving our approach to our Client relationships. As such, Boldr is deploying a Strategic Business Unit (SBU) focus.The Director of our E-Commerce SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. As a subject matter expert, you will be responsible for identifying trends across our Client base and deriving themes from these trends, and express them in such a way that helps build our strategic framework and adds value to the client relationship. You will dive into research around the sectors that fall under E-Comm and learn how typical business models and customer support work so that you can truly partner with our Clients. You'll understand the technology landscape and ecosystems that support these businesses and know how we fit into their 'stack'. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships.In this role, you will have the opportunity to engage with clients in pre-sales and post-sales. You will be responsible for the overall health of this strategic business unit.We're looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience leadership team.In this role, you are responsible for maintaining and nurturing Boldr's Client relationships and developing and empowering Boldr's CX Managers to succeed. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality.You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers.WHAT WILL YOU DOClient Relationship ManagementBuild and sustain strong relationships with e-Commerce clients and internal teams, fostering trust and collaboration