.Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Director, Engineering (SME Liquid Cooling System) located in Guadalajara, North Campus.Reporting to the Sr Director Operations Engineering, this role is responsible to direct and coordinate activities of personnel engaged in the Manufacturing operations to drive Process development and manage technical relationships with customers to support NPI processes for CEC Global operations.What a typical day looks like:Will act as the first escalation point globally for all product programs, projects and operational performance issues.Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor and control all phases of NPI.Ensure effective two-way communications between Flex Operations and Global Account Management.Facilitate and enhance cross-functional relationships to maximize customer satisfaction criteria and operational performance.Provide the necessary leadership and support to site Program & Project Managers (design, NPI, operations, etc.) to ensure programs are executed to plans.Participate in NPI program reviews.Ensure all programs and project teams adhere to the Flex Product Life Cycle Process (FPLC) process.Be responsive to customer requests and ensure high Customer Satisfaction.Ensure effective and timely corrective action of any performance and customer-related issues.Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex's values are part of site work life. Provides strategic leadership for the function.The experience we're looking to add to our team:BA/BS degree in a related field or equivalent experience and training.Experience in assembly/design of Liquid Cooled systems.Good knowledge of infrastructure to support testing of Liquid Cooled systems.Experience with managing advanced process development activities.Previous experience working within Manufacturing supporting NPI and Product Transfers.Strong customer and Program management experience with Tier 1 OEMs.Good knowledge of System Integration processes and Liquid Cooling infrastructure