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Director Of Collections

Detalles de la oferta

The Head of Collections drives a critical area responsible for collecting all the outstanding balances of our cardholders, this considers not only money borrowed but most of the revenues of the company.

This role requires a specific set of skills that includes strategic planning, analytical reasoning, customer understanding, management of big operational teams and product design knowledge Main responsibilities Drive the strategy to maximize the amount collected from cardholders.

This means knowing and leveraging the right levers at the right time through collection cycles Management of the strategic and operational team.

Thismeans managing an analytical team in charge of designing the strategy and operational team (call-center like) to execute the strategy Integrate product design and tech development into the strategy of the team.

This means building the levers, customer needs and agents requirements into a set of scalable solutions that turns the area into a well oiled machine You will have Proven Importante empresa in collections Proven Importante empresa in operational mgmt roles Importante empresa with product and tech development Analytical skills, data-driven decision making Cultural knowledge of our current and future customers in Latam Fluent English


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

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