Director Of Operations

At, were all about the Human Importante empresa. Elevated. As a Service Delivery Director in Mexico City, youll be a part of creating and delivering amazing customer experiences while you also -ExperienceTTEC, an award-winning employment Importante empresa and company culture.

Youll be Doing

Lookir an opportunity to manage client relationships Do you have a passion to motivate others In this role, youll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. Youll ensure a healthy, continuous relationship with the client, as you are tce of, as well as playing an active role in developing yourteam and motivating them to rear amazing.

Youll report to the Executive Director, Service Delivery. Youll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, Youll
- Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
- Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
- Improve the key success metrics associated with goals. These include: