.Hi there!
We are Scale Up and our client is looking for a Director of Operations!Note To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English.
Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form.
While this is optional, candidates who provide a video presentation will be given priority.About The CompanyOur client is an innovative operator of unattended retail stores in the United States.
Based in Dallas, Texas, the company has a presence across many geographies and is rapidly expanding.
The company was co-founded by:A multi-time entrepreneur with multiple successful startups and an exit to one of the 5 largest private equity funds under his belt; andAn investorwith experience at a top US investment bank and multiple well-known middle market private equity firms.About The PositionJoin our client's company and play a pivotal leadership role in our rapid growth by ensuring seamless operations and successful new market launches.
As our Director of Operations, you'll be at the forefront of empowering our team, enhancing our systems, solving problems, and forging key stakeholder relationships.
Your leadership will directly drive our strategic objectives, fostering excellence across our operations, which is critical to establishing as the leader in our sector.
Reporting directly to the owners, you will maintain active communication, ensuring alignment and excellence in all we do.ResponsibilitiesTeam Management:Oversee a team of 4-5 internal operations staff and contractors.
Provide regular feedback, conduct one-on-ones, and foster team growth.Operations Management:Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).Actively monitor market problems (e.G.
wi-fi outages, kiosk problems, equipment repairs, etc) and ensure that the Operations team quickly solves them.
Intervene on higher-level problems or those without a clear SOP.Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.New Market Openings:Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.Ensure that we and our team are 100% ready for new market openings.Be the point of contact for the installation team as questions arise day of.Client Success & Client Expansion:Find ways to creatively increase revenue and profits.Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).Help expand into other target properties in the client portfolio