Director Of Rooms

Summary

As part of the first Park Hyatt in Mexico, this position reports directly to the General Manager in day-to-day operations. You will be responsible for the continuous and efficient management of the in-room Guest Services operation, while delivering Park Hyatt brand experiences and standards. Meeting and exceeding individual guest expectations and creating an environment that delivers exceptional employee experiences, specifically Front Desk, Concierge, Guest Services, Telephones, Athletic Club, Business Center and Security. Your role is to ensure that all departments operate successfully; according to hotel standards and that they are individually profitable and successful. Your responsibilities may also include talent selection, training, employee development and scheduling.
- Responsibilities:

- Ensure that all employees deliver what is promised by the brand and provide exceptional service at all times.
- Verify that all associates also provide excellent service to internal customers.
- Spend time in common areas, observing the service provided and interacting with guests, working closely with Department Managers to provide better training to employees.
- Resolve external and internal customer complaints, inquiring efficiently to ensure satisfactory resolution of the problem.
- Respond to Medallia comments and follow up on them.
- Maintain hotel chain standards.
- Ensure that guests are treated professionally and courteously.
- Ensure that the various departments operate in a professional and efficient manner.
- Greet and dismiss VIP guests.

**Qualifications**:
3 to 5 years of experience in a directive position

Advanced English

Bachelor's degree

Experience in luxury hotels

Strong communication and presentation skills at all levels of management.

Leadership ability and behavior consistent with our core values