We are seeking a highly skilled **Director of Services Operations** to join our dynamic team. As a **remote position** based in **Mexico.****Responsibilities**:- Responsible for the success of the service operation including customer satisfaction, service excellence, and operational efficiency.- Establish and maintain strong relationships with clients, to understand their needs and expectations and ensure the delivery of high-quality services that meet or exceed expectations.- Provide leadership, guidance, and mentorship to the professional services operations team to foster a culture of excellence and professional development.- Develop and implement strategic plans and processes to optimize service delivery consistency and quality and enhance operational profitability.- Manage resource allocation and capacity planning to ensure optimal utilization of resources.- Develop and implement policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.- Collaborate with other functional teams towards overall business objectives.**Qualifications**:- Bachelor's or postgraduate degree.- Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.- Proven track record of driving process improvement and operational efficiency.- Strong understanding of project management methodologies and best practices.- Excellent leadership, communication, and interpersonal skills.- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.- Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.- Demonstrated ability to develop and implement strategic plans and initiatives to drive operational excellence.- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.- Knowledge of relevant regulatory requirements and industry standards.**About Definity First**Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.LLkb6Gendm