**General Information**:
- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Talent and Culture- Job Type- Full-time Permanent**Job Summary**
The Director of Talent & Culture is responsible for the leadership and management of all functions of the department, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to management on strategic staffing plans, compensation, benefits, talent development, budget, and labor relations. This position is part of the hotel's Executive Committee.
**Essential Duties and Responsibilities**
- Assists in developing training and communication materials that will help to proliferate and ensure that the company culture, property vision, guiding principles values and brand image is being embedded in the workplace.
- Prepare department budget annually. Track actual to forecast and keep expenses within budget
- Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
- Creates and updates compensation/benefits strategy through market analysis and pay surveys.
- Ensures all employment practices comply with federal, state and local regulations.
- Coach and guide managers on employment matters, including employee coach and counselling, performance improvement plans, and employee relations challenges. Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations.
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Understands business goals and assists in the implementation of new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of our workforce.
- Responsible for planning, directing and delivering Corporate and HR services in support of business objectives. Proactively recommends HR solutions to improve critical business outcomes.
- Leads and participates in succession management and workforce planning.
- Ensures completion of the duties and responsibilities of the properties' Talent and Culture staff members, as outlined in applicable job description(s).
- Oversee function of the data management system to include, but not limited to, entry of associate member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims
- Ensure compliance with federal, state, and local labor laws and regulations, including updates to policies and handbook as new legislation is introduced
- Conduct audits to ensure compliance with all recordkeeping such as: benefit records, associate files, wage notices, mandatory training requirements, etc.
- Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
- Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
- Support all corporate initiatives inclusive of Corporate Social Responsibility, College relationships, Social Media platforms.
- Compliant with all corporate initiatives and reporting to include: Operational Management Review, Performance Appraisals, Succession Planning, and quarterly reporting requirements
- Oversight of associate events to include 'Extraordinary Awards', quarterly general assembly, monthly events.
- Oversight of workers and unemployment compensation programs, represent the Company at various hearings and minimize liabilities. Direct and promote accident prevention programs to minimize liabilities and related expenses. Ensure appropriate emergency, sanitary, safety and security procedures are in place, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety security and emergency procedures.
- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
- Control and monitor payroll and expenditures for department.
- Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
- Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
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