.**Essential Functions**- Manage Cross Border operations.- Assist in meeting the budget goals for his/her products.- Oversee and correct service issues with customers.- Manage Domestic Carrier relationships and rate negotiations.- Help design, develop, and roll out the Cross Border and Ocean products.- Work with and assist in training Mexico sales staff.- Support U.S. Sales Staff when required.- Ensure carrier performance meets customer expectations.- Spot rate negotiations and contract rate negotiations.- Make purchase transportation and 3PL warehouse decisions that positively impact Transplace profitability and/or customer costs.- Identify, develop, and maintain carrier capacity.**Knowledge and Expertise**- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language, understand the customer's key service measures, etc.- Transplace Expertise-Understand the Mission, Values and Goals, organizational structure, company history, internal functions, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.- Geographical Expertise-Geographical understanding of the North American region. Understanding of mileage as it relates to the passage of time.**Competencies**- Adaptability/Flexibility-Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally.- Amicable and Trustworthy-Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition.- Analytical-Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts when appropriate.- Sense of Urgency-Possesses the attitude and determination to focus on results and deadlines until the task or project is completed.- Coordination & Collaboration-Ability to work with internal and external contacts to link the responsibilities and actions of others and attain concord, including collaborating within Transplace teams to effectively leverage brokerage services.- Communication Skills-Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors professionally and constructively.- Cost Conscious-Makes sound decisions considering cost/benefit - Accurately estimates expenses in mode selection, route planning, carrier selection, and other decision-making responsibilities - Shows innovation in reducing expenses