.At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.Job Summary- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a_- Director Program Management_- located in _- Guadalajara, South Campus_- ._- Reporting to the General Manager, the _Director Program Management will be in charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.What a typical day looks like:- Organize, plan and direct program schedules and budgets- In charge of tracking relevant metrics and drive action items based on results.- Provide help, knowledge and expertise with contract negotiations as required.- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.- Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.- Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.- Be the key channel of communication for customers and act as escalation in the event of customer issues.- In charge of customer´s satisfaction reviews and corrective actions.- Maintain current and develop additional business with customers.- Monitor and track that project and program deliverables are met.- Be accountable for maintaining excellent customer relations with both new and existing customers.- Holds up production sites for projects, costs and other customer related matters through business and expertise.- Excellent communication skills and must be Fluent in Spanish & EnglishThe experience we're looking to add to our team:- _ BA/BS or equivalent work experience_- Excellent communication skills and must be Fluent in Spanish & English- Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills
