At Flex, we welcome people of all backgrounds.
Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.
- Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _
- Director Program Management _
- located in _
- Flex Juarez South._
- Reporting to the _
- Director, GSS Americas Program Management _
- this role will be responsible to Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction.
PM will be responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
Coordinates the development and implementation of Global Account strategies and projects through the CFT._
- What a typical day looks like:
- _ Ensure compliance to contract and/or customer specific _requirements/Statement_ of Work (SOW) and responsible to document additional agreements not included in the contract._
- _ Develop and maintain business relationship; Maximize customer satisfaction.
Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account._
- _ Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.
)_
- _ Coordinates the process of View Piont, where customer's and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve._
- _ Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)_
- _ Approves changes to standard costs and updates sales price at least every quarter.
Claims raw materials revaluation to customer when applicable._
- _ Responsible and accountable to maintain price book in Baan._
- _ Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook (FOL) for its organization._
- _ Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements.
Escalates with GAM, if needed, to assure collection._
- _ Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials._
- _ Coordinate problem solving, and escalates challenges encountered on the program that that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment_
- _ Participate on continuous improvement projects to increase profitability.
(Operations & Materials)_
- _ Accountable for the correct functioning of the CFT_
- The experience we're looking to add to our team:
- _ BA/BS/MBA or equivalent work experience_
- _ Senior exp.
as a Program Manager working in manufacturing industry_
- _ Program and project management tools_
- English Advanced
- Office, Excell, power point skills
- Communicate customer requirements, specifications, project schedule, and budget constraints to cross-functional teams, including engineers, senior management and consultants.
- Develop status reports, insuring project team is meeting customer requirements
- Maintain project plan documents, procedures and project deliverables.
- Conduct presentations and present information concerning specific projects/schedules, etc.
- Assist in the management of larger projects/programs.
- What you'll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
- GR66
- Job Category
Operations