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**Description**- Must be located in Mexico or Argentina.
Please submit all CV's in English.
Proficiency in English is required.The Director of Quality Assurance & Engineering Functions will Heads a high performing Quality Assurance and Engineering team for the Company in the Technology Solutions unit.
This role will serve as strategic quality engagement lead responsible for developing and implementing the QA strategy and roadmap for the organization.
Will collaborate closely with cross-functional teams, such as software development, product management, and operations, to drive innovation, enhance processes, and ensure the highest standards of quality.
**Key Responsibilities**- Develop a strategic vision for quality delivery, ensuring alignment with broader business objectives and the company's technology roadmap.- Performs line management responsibilities for QA team.- Supervise the creation, implementation, and upkeep of QA procedures and standards.- Approves courses of action on interviewing and selection, terminations, professional development (including specific QA training), performance appraisals, job description preparation, and employee counseling.- Manages reported quality issues in accordance with Company requirements.- Assists with the development and review of QA procedures, audit plans, checklists, and other tools- Remains current on regulations and guidelines- Works with and advises staff on administrative policies and procedures, technical problems, priorities, and methods.- Manage daily operations related to quality team and establish and monitor key performance indicators (KPIs) to measure and enhance quality deliverables.- Lead the hiring, coaching, and mentoring of resources to build a robust quality organization.- Cultivate and maintain strong relationships with clients and key stakeholders, exceeding their expectations.- Support the team to help resolve client issues promptly and effectively.- Conduct regular client reviews to gather feedback and identify improvement opportunities- Lead, mentor, and develop a high-performing delivery team, fostering a culture of collaboration and excellence.- Provide direction and support to managers and staff, set performance goals, and conduct evaluations.- Promote ongoing learning and professional growth within the team.- Identify areas for process enhancement and implement initiatives to improve overall quality- Work with other departments to streamline operations and ensure cohesive workflows.- Use data and analytics to inform decision-making and improve quality.- Ensure compliance with relevant regulations, standards, and internal policies.- Oversee the implementation of quality assurance practices to ensure delivery standards are met.- Prepare and present regular reports on quality team, including metrics, achievements, and areas for improvement.- Manage the quality budget to ensure optimal resource allocation for achieving project and organizational goals