.Overview: STATEMENT:The Director of Infrastructure Engineering is responsible for the coordination of global operations for their department function across GTS and for the management of cross-functional processes.
This role will bring together the technology, people, and processes necessary to support the delivery of streamlined, technology enabled business services.DETAILED RESPONSIBILITIES/DUTIES:- Responsible for global Windows Server, Linux Server, and Storage platforms.- Responsible for Server Operations globally, both on-prem and in cloud providers.- Ensures department alignment to GTS priorities and strategy.- Track and report on departmental metrics and compliance status.- Ensure vulnerabilities are remediated and operational activities are completed within defined SLA.- Partners with other leaders in GTS to understand process improvement needs and translate these into actions and/or projects.- Identifies areas where department Processes can be improved and influences business and GTS leadership by defining the benefits and managing the improvements.- Works closely with other GTS functions to build cohesive teams and promote efficient operations.- Escalates and follows through on issues identified by teams.- Creates an environment that enhances collaboration, ensuring positive and productive working relationships are developed and maintained across the service ecosystem.- Participates in and contributes to strategic planning.- Establishes strong relationships with peers and stakeholders.SUPERVISORY RESPONSIBILITIES:Job Qualifications:Qualifications:**Skills**:- Excellent communication skills for both executive and technical audiences.- Able to simplify technical details for executive audiences.- Strong technical understand of servers, storage, and virtulization.- Experience automating workflows with modern IaC tools.- Demonstrable track record in managing infrastructure in a complex international organization of relevant scale and complexity.- Comfortable driving successful delivery through a large geographically disparate team comprised of employees and contractors.Certificates / Training:- NA**Experience**:- 15+ years of experience in Infrastructure with 7+ years of leadership experience.- 5+ years leading large global teams.- 8+ years of experience in server and storage management.- 8+ years of experience managing Windows Server and Linux Server operating systems.- 5+ years of experience with Microsoft Active Directory and Azure Active Directory.- 5+ years of experience with HPE servers and HPE storage hardware.- 5+ years of experience with Dell servers and EMC storage hardware