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Director of Service Delivery Management - LAC
Overview:
The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and driving operational excellence.
Key Responsibilities:
Develop and implement the strategic direction for service delivery within the LAC region, aligning with the global Digital Workplace strategy.
Lead and manage a team of technical professionals responsible for service delivery,
ensuring they have the necessary skills and resources to meet service level agreements.
Build and maintain strong relationships with business unit leaders, understanding their needs and providing tailored solutions.
Oversee the deliv