Director, Service Delivery

Job DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Service Delivery Director to oversee a Customer Success Mangement program based in Monterrey, Mexico!! We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Directors in this role get to: Strengthen relationships: Establish and maintain communication with clients andor team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis andor keen observations. Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.**Qualifications**: