.At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job Description:Your CareerPalo Alto Networks is looking for an experienced enterprise technical support Director for the LATAM region, reporting to the EMEA/LATAM Vice President of Global Customer Services. This Leader is responsible for building and operating the Customer Support organization in LATAM in alignment with the Global Customer Support processes and the LATAM GTM strategy. In this high growth business; fast paced, scaling, optimization, dynamic spirit and sustained performance are the essentials.The Customer support business is a strategic differentiator for Palo Alto Networks- helping drive customer loyalty, referenceability and repeat business.The team consists of top technical engineers and Support Account Managers, who are supporting business critical customer environments across All Palo Alto Networks Technologies.This Leader is expected to achieve results that will keep Palo Alto Networks at the forefront in the industry