The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities: Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate.Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements.Complete control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements.Collect and organize requirements for hardware acquisition and deployment activities.Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports.Assist in systems implementation/enhancements and post implementation activities.Reach solutions through technical experience and precedents.Exchange ideas and information in a concise and clear manner.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and/or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement.Effective written and verbal communication skills.Effective analytic/diagnostic skills.Ability to communicate technical concepts to non-technical audience.Ability to work with virtual and in-person teams, and work under pressure or to a deadline. Education: Bachelor's/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Purpose: As a member of the Citi's Enterprise Resilience (ER) Denial-of-Service (DOS) Testing Regional team, the Disaster Recovery Application Coordinator is responsible for working with the Application Teams in their test planning and execution for a portfolio of applications participating in a scheduled DOS Program event. This includes ensuring major deliverables are met on a timely basis, clarifying test objectives/criteria, testing questions, and COBTRAC support.
The DOS program includes Data Center and Tech Room Site Level DOS Tests, quarterly and semi-annual Compliance DOS Tests, EUC Testing, and Volume Validation.
With regards to Crisis Management, the Disaster Recovery Application Coordinator will be responsible for working with the Application Teams in recovering their portfolio of applications from the impacted Data Center or Tech Room to its respective recovery site(s) by working with Application Teams, Disaster Recovery Coordinators, Technology Recovery Coordinators, and Production Support. In addition, the Disaster Recovery Application Coordinator will interface with the Disaster Recovery Project Manager with recovery status/issues.
Key Responsibilities: Responsible for all application coordination aspects of their assigned Denial of Service (DOS) Test:
Data Center and Tech Room Site DOS Test, Quarterly Test, and Sponsored DOS Test.
EUC Standalone Testing
Volume Validation Testing
Responsible for end-to-end test planning and execution for their assigned suite of applications for a sponsored DOS Test; including ensuring major deliverables are met on a timely basis.
Interface with Application Teams, Disaster Recovery Coordinators, Technology Recovery Coordinators, and Production Support as part of the planning and execution of a DOS sponsored test.
Support the Business Coordinator as part of Lead BRCs Test Planning meetings and provide guidance on how to test.
Ensure Application Teams have entered their test results within a day after the test and approve the test results within five business days after the test.
Responsible for working with Business Coordinator and Business Functionality Testers to validate failed test results.
Work with Application Teams to perform post mortem/lesson learn for application failures and register proper categories in COBTRAC.
Responsible for, in event of a real crisis/disaster, working with the Application Teams to recover the application to the applications/recovery sites and reporting to the Project Manager with issues/concerns.
Provide guidance to stakeholders on technical recovery and testing capabilities.
Responsible for continual improvements and enhancements to the DOS Testing Framework.
Knowledge/Experience: 2+ Years of relevant Business Continuity experience.BS/BA Degree or compensating years of experience.Fully conversant with Business Continuity principles and procedures across all aspects of business planning and regulatory compliance.2+ Years of experience in Application Development or Infrastructure Development environment, including cloud and robotics environments.2+ Years of experience in the Financial Industry.Knowledge of disaster recovery methodologies and technical testing strategies would be advantageous.Knowledge of Infrastructure and Data Center organization structure and processes. Skills: Excellent communication skills will be required to work closely with a diverse number of TI and Business groups.Proven people/project management skills.Excellent Project Management skills.Appreciation of managing a discipline across a complex region, where local regulations need to apply.Proven ability in managing virtual teams, and remote staff. Qualifications: Degree or equivalent preferable.Business Continuity Institute or DRII membership highly desirable. Job Family Group: Technology
Job Family: Infrastructure
Time Type: Full time
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