.**Company Overview**:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.**Department Overview**: Service Desk - Dispatch training program is best in class and designed to educate new agents on the processes and procedures prior to supporting customer inquiries. The Training Program is lead by an experienced trainer who is the new hires acting supervisor during training. Training is not only focused on supporting the call types, but is also focused on developing your professional business behaviors. During the training period the agent receives training within 1st shift operating hours.The Service Desk has a strong focus on employee and career development. This is an excellent position to gain base Motorola business knowledge and work toward your next step within the company. Our goal is to develop your knowledge and professional behaviors so that you can contribute to the company throughout your career.Work Environment:- Office environment- Hours of operation are 24 hours a day, 7 days a week, 365 days a year, including U.S. holidays- Shift Schedules: 1st shift, 2nd shift and weekend shift- All employees need to have flexibility to support either a 1st shift, 2nd shift or weekend shift. Since we are open on U.S. holidays, employees will be required to work holidays. Motorola Solutions provides holiday pay in addition to the hourly salary- System Support Center's hours of operation are 24 x 7 x 365. hours of operation are 24 x 7 x 365. Our team is in a supportive role to the SSC and may be required to provide support past normal business hours