.Are you an enthusiastic and customer-oriented individual with dispatcher experience and seeking an exciting opportunity with Sonoran Glass? Look no further! We are seeking a skilled and enthusiastic Customer Service/Dispatch Representative to join our dedicated team.**Company Overview**: Sonoran Glass is a reputable company that has been providing high-quality windows and glass solutions to residential and commercial clients for over 11 years. We take pride in our commitment to delivering exceptional products and outstanding customer service, making us a trusted name in the industry. At Sonoran Glass, we value teamwork, innovation, and customer satisfaction.**Position: Customer Service/Dispatch Representative****Role and Responsibilities**: As a Customer Service/Dispatch Representative at Sonoran Glass, you will be at the forefront of our customer interactions, ensuring their experience is exceptional from start to finish. Your key responsibilities will include:**Customer Interaction**: Communicate with customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing information about our products and services.**Coordinating and Scheduling Appointments**: Efficiently coordinate and schedule job appointments between field employees and clients, ensuring convenient routes that won't affect the logistics of our operations.**Order Entry**: Accurately enter orders into our software system, ensuring that all details for specific jobs are recorded correctly.**Following Up with Clients**: Maintain regular follow-ups with clients, providing updates on their orders and addressing any further needs they may have.**Placing Correct Orders**: Ensure that correct orders are placed for specific jobs, guaranteeing the accurate fulfillment of client requirements.**Dispatch Coordination**: Work closely with our skilled technicians to ensure timely and efficient dispatch, resolving any scheduling conflicts.**Record Keeping**: Maintain comprehensive records of customer interactions, orders, and service appointments in our database.**Team Collaboration**: Collaborate closely with the sales team, technicians, and management to ensure a seamless customer experience and contribute to the company's overall success.**Requirements**:- Proven experience in customer service or dispatch roles, preferably in a related industry.- Excellent communication skills with a friendly and approachable demeanor.- Strong organizational abilities and attention to detail.- Ability to handle multiple tasks and prioritize work effectively.- Proficiency in using computer systems and customer support software.- Positive attitude and a passion for delivering exceptional customer experiences.- Have a reliable internet connection, a quiet dedicated space to work, and at least two monitors.**Benefits**:- Competitive salary and performance-based incentives.- Professional development opportunities and ongoing training
