Dispute Management Analyst

Schneider Electric has an opportunity for a Dispute Management Analyst in Apocada, N.L. to support the US & Canada. This position is accountable for resolving short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts. They will be joining a fast-paced department of the Customer Care Center. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.What do you get to do in this position?A bilit y t o comprehend, problem solve, and communicat e ef f ect ively wit h cust omers regarding order transactions and payment.Successfully manage a portfolio of customer accounts submitting disputes.Investigate validity of customer payment dispute and summarize output.Communicat e wit h cust omer t o att empt t o bring resolut ion to short pay or debts to accounts.Manage dispute communications on the internal systems including financially categorizing customer disputes.Meet defined process expectations and activity metrics.Driving collaborative conversation internally to solve customer payment disputes.Ensure prompt resolution of any payment disputes for credit or re-invoice.Partner with cash applications to apply credits.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes through Lean & Six Sigma.Participate in team planning meetings.Work and maintain with KPI on a monthly basis.About the companySchneider National, Inc. is a provider of truckload, intermodal and logistics services.#J-18808-Ljbffr