.Schneider Electric has an opportunity for a Dispute Management Analyst in Mty, N.L.
to support to US & Canada.
(Temporary Position)This position is accountable for resolving short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts.
They will be joining a fast-paced department of the Customer Care Center.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.
Our 135,000+ employees thrive in more than 100 countries.
From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations.
Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.What do you get to do in this position?Ability to comprehend, problem solve, and communicate effectively with customers regarding order transactions and paymentSuccessfully manage a portfolio of customer accounts submitting disputesInvestigate validity of customer payment dispute and summarize outputCommunicate with customer to attempt to bring resolution to short pay or debts to accountsManage dispute communications on the internal systems including financially categorizing customer disputesMeet defined process expectations and activity metricsDriving collaborative conversation internally to solve customer payment disputesEnsure prompt resolution of any payment disputes for credit or re-invoicePartner with cash applications to apply creditsProvide feedback to management concerning possible problems or areas of improvementMake recommendations to implement improved processes through Lean & Six SigmaParticipate in team planning meetingsWork and maintain with KPI on a monthly basisThis job might be for you if:Bachelor's degree (Finance, Business Administration, Economics, Accounting or similar)Experience Required: 1 year in customer facing roleSAP experience preferred or related ERP systemsQ2C experience desired but not requiredExcel requiredAdvanced English required; French desired but not requiredIndependent thinkerProblem solving skillsStrong verbal and written communication skillsConfident in own abilities to negotiate resolution based on factsTeam playerSchneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.
We're recognized around the world for welcoming people as they are.
We create an inclusive culture where all forms of diversity are seen as a real value for the company.Let us learn about you!
Apply today.You must submit an online application to be considered for any position with us